Online Customer Chat Specialist – Remote

Online Customer Chat Specialist and work remotely. In this role, you’ll engage with customers through online chat, providing excellent support and resolving their inquiries. Your communication skills and product knowledge will shine as you assist customers in a dynamic online environment. Enjoy the convenience of working from home while being an essential part of our customer service team. Your dedication will make a difference in ensuring customer satisfaction.

Responsibilities

  • Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
  • Crete relationships with new customers to better understand and achieve their needs
  • Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
  • Promotes interest in client products and services
  • Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image.
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed
  • Promotes interest in client products and services
  • Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed

Skills Required

  • Strong English verbal and written communication skills
  • Attention to detail and accuracy a must
  • Excellent email handling skills
  • Strong customer service focus with the ability to empathize as well as prioritize customers’ needs
  • Must be able to multi-task
  • Solid sales acumen
  • Minimum typing skills of 30 words per minute
  • Determination to succeed
  • Personal accountability is a necessity
  • Contact Center background preferred

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