Network Operations Engineer

Job title: Network Operations Engineer

Company: Berkeley Lab

Job description: Lawrence Berkeley National Lab’s ( ) Scientific Networking Division has an opening for a Network Operations Engineer to join the team.

In this exciting role, you will provide front-line support for the ESnet network. ESnet, the Energy Sciences Network, is a high speed network serving thousands of Department of Energy scientists and collaborators, and a global leader in developing and operating high performance network services. ESnet provides DOE scientists with comprehensive connectivity to the global Internet and high bandwidth access to DOE sites and primary science collaborators, including research and education (R&E) networks in the US, Europe, Asia Pacific, and elsewhere. The NOC Engineer role works for the ESnet Network Operations Center (NOC) and serves as the primary point of contact between ESnet engineers, DOE sites and vendors to provide initial network diagnoses and early problem resolution.

What You Will Do, at Level 1:

Will have responsibility for performing ESnet’s incident management processes. This includes observing alarms, managing incident tickets, sending notifications, triaging outages and escalating to the appropriate parties when required.

Reliable attendance for scheduled shifts including providing advance notice of absences when possible.

Act as the primary external communicator for ESnet operational issues, including receiving requests and questions from ESnet sites, contacting carriers and peers to report problems and communicating network status to the wider ESnet community. Maintain a professional and courteous manner in all communications.

Interface with ESnet support resources outside of the NOC team (e.g. security, optical NOC, etc.)

Coordinate scheduled ESnet maintenance, including performing impact analysis and sending notifications.

Facilitate remote-hands work at offsite ESnet locations, including coordinating with vendors and managing shipping and receiving of required hardware.

Assist in managing ESnet equipment inventory.

Assist with hands-on equipment work required on-site at Berkeley Lab such as power-cycling equipment and replacing hardware.

Work on and solve problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

In addition to above, Level 2:

Identify and propose opportunities for process improvement and automation.

Work on and resolve problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Participate widely in team discussions and share opinions in areas where a group decision is required

Provide mentorship to early career or newer staff

Demonstrate subject matter expertise in at least one area of operational relevance (e.g. optical support, security, etc.)

Demonstrate good judgment in selecting methods and techniques for obtaining solutions.

Network with senior internal and external personnel in own area of expertise.

What is Required at Level 1:

Typically requires a Bachelor’s degree or 2 years of related experience; or an equivalent combination of education and experience.

Understanding of common networking protocols, including IPv4, IPv6, BGP and STP.

Knowledge and experience using the command line on networking switches and routers, such as Cisco and Juniper.

Knowledge and experience using the command line shell on Unix-based systems such as Linux or FreeBSD as well as basic system administration tasks such as checking logs, restarting services and rebooting servers.

Ability to work effectively as part of a cross-disciplinary team and contribute to a project team’s effort.

Ability to work and participate in an on-call rotation, including overnight, weekends and occasional holidays.

Ability to work with a highly distributed and remote team.

Ability to travel domestically to occasional team retreats and other work-related events

Ability to convey a strong presence, professional image, and deal confidently with complex technical problems.

Ability to anticipate problems, resolve ambiguity and take decisive action.

Excellent communication and interpersonal skills to interact with team members, vendors and support personnel of all levels.

In addition to above, Level 2:

Typically requires a Bachelor’s degree or 5 years of related experience; or an equivalent combination of education and experience.

Demonstrated expertise in at least two of the following technology areas: optical networking, routed networking, layer2 transport technologies, security, facilities management, monitoring or measurement tools, or process management

Entry level certification in at least one of ESnet’s primary vendor platforms or technology areas

Want to learn more about Berkeley Lab’s Culture, Benefits and answers to FAQs? Please visit:


This is a full time, 2 year, term appointment with the possibility of extension or conversion to Career appointment based upon satisfactory job performance, continuing availability of funds and ongoing operational needs.

Level 1: This full salary range of this position is between $7,050 to $11,897 per month and is expected to pay between a targeted range of $7,931 to $9,695 per month depending upon candidates’ full skills, knowledge, and abilities, including education, certifications, and years of experience.

Level 2: This full salary range of this position is between $8,883 to $14,990 per month and is expected to pay between a targeted range of $9,992 to $12,215 per month depending upon candidates’ full skills, knowledge, and abilities, including education, certifications, and years of experience.

This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.

This position is eligible for remote work. Remote workers are defined as individuals that reside in the United States, but 150 miles away from Berkeley Lab. There may be an expectation to intermittently conduct work, attend meetings and training on site at Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA. Work schedules are dependent on business needs.

Berkeley Lab is committed to and strives to continue building community with these shared values and commitments. Berkeley Lab is an Equal Opportunity and Affirmative Action Employer. We heartily welcome applications from women, minorities, veterans, and all who would contribute to the Lab’s mission of leading scientific discovery, inclusion, and professionalism. In support of our diverse global community, all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

Equal Opportunity and IDEA Information Links:

Know your rights, click for the supplement: Equal Employment Opportunity is the Law and the under 41 CFR 60-1.4.

Expected salary: $7050 – 11897 per month

Location: California

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