Job title: Inbound Call Center/ Customer Service Representative-1st Shift
Company: Preferred Parking Service, LLC
Job description: ****HIRING IMMEDIATELY
Local parking company is seeking full-time call center/ customer service representatives to work in our very busy call center located in uptown Charlotte. Hours are Monday-Friday 8am-5pm.
These shifts are not negotiable so please do not apply if you cannot work the set schedules listed above. THESE ARE NOT A REMOTE POSITIONS.
Skills/Experience Required:
- Excellent customer service skills
- Pays close attention to detail
- Works well in a high-pressure/high-volume call center
- You must have a positive attitude and a strong desire to help others
- In high-stress situations, you must remain calm but assertive when necessary
- You must exceed expectations while providing the highest level of customer service
- You must have the ability to stay focused and help the customer despite distractions
- Applicants will sometimes work alone, therefore you must be dependable and reliable
- You will answer phone and intercom calls in a timely manner with a friendly and positive demeanor
- Highly proficient in multi-tasking in a busy environment
- Knowledge of uptown Charlotte is required.
- Applicants must be able to pass a pre-employment criminal background check and pre-employment drug screening
- Creative in problem solving
- Demonstrates the ability to think “out of the box”
- Uses sound judgement when making decisions
Communication Skills:
- Effective professional communication skills both verbal and written
- Avoids use of slang
- Effective conflict resolution and active listening
- Meet spelling, grammar and comprehensive requirements
- Appropriate call handling etiquette
- Has the capacity to learn quickly ad grasp new concepts while demonstrating the ability to apply what has been learned
Technical Skills:
- You must have strong Microsoft Office skills for data entry, and be able to learn quickly and adapt to change
- Ability to manage multiple screens at once
- Ability to manage multiple telephone and intercom calls
- Ability to type a minimum of 45 words per minute with high accuracy
To apply at the following link http://www.preferredparking.com/employment/instructions.aspx.
Thank you,
The Human Resource Department’
‘
Work Remotely
- No
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Overnight shift
Work setting:
- In-person
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Required)
Work Location: In person
Expected salary:
Location: Charlotte, NC