Health Program Support Technician – Department of Public Health and Environment

Job title: Health Program Support Technician – Department of Public Health and Environment

Company: City and County of Denver

Job description: About Our Job

This is a limited position with an expected end date of November 30, 2027.

This posting will accept applications until Sunday, November 26, 2023.

Denver’s Department of Public Health & Environment (DDPHE) advances Denver’s environmental and public health goals. DDPHE works with city, state, and community partners to conduct education, community engagement, and enforcement to promote healthy people, healthy pets, and a sustainable environment. DDPHE has six divisions: Community & Behavioral Health, Denver Animal Protection, Environmental Quality, Office of the Medical Examiner, Public Health Investigations, and Shared Services and Business Operations. Visit website for more information.

DDPHE fosters an inclusive culture by respecting the values, customs, and authenticity of everyone and by implementing equitable public health strategies so Denver communities can thrive.

DDPHE is building a more representative workforce that reflects the diversity of Denver communities. We have six entry-level Health Program Support Technician positions available for those interested in exploring a career in public and/or environmental health. Successful candidates will be assigned to one of DDPHE’s divisions. Additionally, they will receive on-the-job training to build the skills and knowledge needed to advance into a public health career. Each position will receive cross training in emergency response.

Job duties may include, but are not limited to, the following:

Assist with, and provide support for, priority environmental and public health initiatives, programs, studies or projects.

Provide outstanding customer service to internal and external partners.

Provide administrative and logistical support for programs, community engagement, training, and events.

Conduct community outreach to individuals, communities, service providers, and groups.

Receive, process, review, and respond to inquiries, resolve potential problems, and address issues.

Use databases to collect and track information.

Assist with routine data collection that may include surveying, sampling, laboratory procedures and equipment use, monitoring project progress.

Along with all DDPHE staff, actively participate in emergency preparedness and response team activities to support DDPHE’s responsibilities outlined in the City’s Emergency Operations Plan. This may require being ‘on-call’ from time to time respond to emergencies. Training will be provided.

Other duties as assigned.

On the job training will include:

Division, program and topic specific priorities, key partners, and evidence-based practices.

Public Health 101 guided by the 10 essential public health services.

Providing culturally and linguistically appropriate outreach, engagement and services

Safety rules and procedures. Industry and regulatory standards, operational processes, and other guidance about professional practices

Information about division specific positions:

Community and Behavioral Health (CBH): This position will support maternal child health (MCH) and community outreach programs by a) identifying and building relationships with internal programs, community organizations or other city agencies; b) exploring emerging topics related to MCH; c) providing outreach, education and resources within community organizations, early childhood centers, libraries, and/or recreation centers; and/or d) exploring opportunities related to digital navigation for parents and caregivers. This position may also support MCH strategic planning and program design.

Denver Animal Protection (DAP): This position will support the first point of contact team by a) supporting clients in the following programs – adoptions, return to owner, stray animals, owner surrender, vaccination clinic, permitting, breed evaluations, administering citations, euthanasia requests, and cash handling; and b) responding to general incoming 311 calls and daily cases (using a Salesforce database). This position is not eligible for remote work.

Environmental Quality (EQ): This position will support environmental programs in the areas of air quality, water quality and clean soils through a mix of office and field work. Work may range from routine administrative support to technical and regulatory work as experience is gained. It will provide a well-rounded experience across environmental programs and will interact with multiple program staff and supervisors. Occasional remote work will be permitted, especially when the weather prevents field work.

Office of the Medical Examiner (OME): This position will support the Family Advocate Support Team (FAST) Advocate, an innovative program that provides crucial assistance to bereaved community members. This position will collaborate with agencies and businesses to provide wrap around support services to those impacted by sudden, traumatic, and unexpected deaths. Duties will include contacting people over the phone, electronically, and in person, aiding families in navigating complex community systems, acting as a liaison with partnering agencies, crisis intervention, education, guidance on next steps, and appropriate community referrals. Please note: this position will be subjected to all types of death daily and will not be a good fit for everyone. Please consider this prior to applying. This position is not eligible for remote work.

Public Health Investigations (PHI): This position will support the following sections: a) Mobile vaccine project – communicating with the public about vaccine information, qualifications, and administration, assisting with pre-vaccination paperwork and maintain vaccine documentation, including the Colorado Immunization Information System; b) Regulatory programs – training in basic public health inspections activities, conducting simple regulatory inspections, and communicating with regulated industries and the public; and c) Administrative support – processing files, entering data, and other administrative duties.

Shared Services and Business Operations (SSBO): This position will support two sections: a) Emergency preparedness and response (EPR) – responding to department or citywide priorities (i.e., disasters and emergencies), conducting research to enhance existing response plans, developing plans to support residents before and during disasters recruiting and retaining incident management team members and developing training and reference materials; and b) Health equity, engagement and planning (HEEP) – providing logistical and administrative support for community engagement meetings, events, and related trainings, conducting and participating in engagement opportunities with partners and residents, supporting data collection and tracking for databases and dashboards.

These positions may require periodic evening, overnight or weekend hours to support an emergency response. Shift hours would be scheduled in coordination with staff.

About You

This position is intended for individuals to explore a new career in Public Health. If you are exploring or considering a career in Public Health, please consider applying to these roles!

Our ideal candidate will have:

Outstanding written and verbal communication skills

Attention to detail, organization, and multitasking

A willingness to learn new things

Exceptional interpersonal skills

Work or volunteer experience serving your community or being a community advocate

A strong interest in learning more about public and environmental health and serving the Denver community as an early career professional

The ability to speak, write and read languages in addition to English

A positive attitude and desire to be a team player

For the Denver Animal Protection position: The ability to work in an environment with various species of animals and interact with them on a regular basis, following appropriate training.

Your time is valuable. Please do not apply if you do not have at least the following required minimum qualifications:

Education: Graduation from high school or possession of a GED, HiSET or TASC Certificate.

Experience Requirement: One (1) year of experience performing technical or administrative work assisting in an environmental public health program as related to the assignment.

Education and Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.

Licensures / Certifications: None.

Note: While a driver’s license is not required, individuals in these positions may need to attend in-person events around Denver. The individuals must arrange for transportation to attend such events should they arise.

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

Cover letter addressing why you are interested in the position(s) and why you would be a good fit.


About Everything Else

Job Profile CE3348 Environmental Public Health Technician I

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type Limited (Fixed Term)

Position Salary Range $19.72 – $29.58

Starting Pay $25 per hour, based on education and experience.

Agency Dept of Public Health & Environment

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click for English or for Spanish.

Expected salary: $25 per hour

Location: Denver, CO

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