E-Commerce Associate

Job title: E-Commerce Associate

Company: Best Pet Supplies, LLC

Job description: Founded in 2005, Best Pet Supplies is the proud creator of multiple pet brands including the Voyager Pet Harness, a top-rated bestseller on Amazon. Our journey began in the bustling heart of lower Manhattan during the ’70s where we operated a garment factory, delivering exquisite dresses and evening gowns to leading retailers across the nation. It was here that we honed our passion for design and unparalleled quality—values that remain at the heart of our pet product range today.

Now headquartered in Queens, our company operates from three warehouses and is home to a dedicated team of over 40 professionals. As we continue to flourish, we are on the lookout for fellow pet enthusiasts who are eager to leave their mark on our expansion journey.

An exciting opportunity awaits a meticulous, self-driven E-Commerce Associate with strong organizational skills, eager to join the processing team. Embrace the chance to grow with us, in a role that promises new challenges, personal growth, and the reward of contributing to the lives of pet lovers everywhere.


  • Process and coordinate the fulfillment of both online and offline retail customer orders
  • Perform data entry for all customer purchase orders in data entry system
  • Generate invoices and billing for customer orders
  • Working in conjunction with warehousing team on monitoring inventory levels
  • Coordinate order shipping and tracking
  • Effectively communicate with customers, truckers, and warehouse team members
  • Develop and maintain a knowledge base of the evolving products and service
  • Monitor product performance, rankings, ratings, and customer reviews


  • Must have working experience with order processing and routing system for either online or offline retailers
  • Comfortable with alpha-numeric part numbers and accurately entering them into the system
  • Outstanding organizational abilities, attention to detail, and proficiency in juggling multiple tasks while meeting strict deadlines
  • Proficient in Microsoft Excel, especially with pivot tables and v-lookup
  • Strong verbal and written communication skills are a plus
  • Interpersonal skills and ability to work in a collaborative environment
  • Bilingual in Chinese Mandarin or Cantonese, a plus
  • Bachelor’s Degree required

This is an onsite position with working hours Mondays to Fridays from 8:30am to 5:00pm


Full-time position with salary of $48,000 – $53,000 depending on qualifications. Paid vacation, healthcare and 401K Plan.

Please submit cover letter and resume highlighting E-commerce business experience and references. Please do not apply if you are seeking either hybrid or remote positions. No phone calls will be accepted.

Expected salary: $48000 – 53000 per year

Location: New York City, NY

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