Director of Information Services

Job title: Director of Information Services

Company: SafetyCall International, PLLC/Pet Poison Helpline

Job description: Job Description:

SafetyCall International/Pet Poison Helpline, a 13 Year Star Tribune Top Workplace winner, is searching for a knowledgeable and experienced IT leader to work as Director of Information Services to help move the company and its technology forward. This position plays a critical role in developing the information technology and services strategic plans in alignment with companywide goals and vision, managing the department budget, and oversight of all IT functions. This position works in tandem with key leaders throughout the company to advance the organization’s goals and serve as a knowledge leader and expert. This position will lead, support and guide a team of IT professionals and will play a crucial role in developing and maintaining strong working relationships with internal stake holders and external clients and vendors.

This position will report to SafetyCall’s President. SCI is seeking a local candidate, or a candidate interested in relocation. This position is expected to work onsite in the company’s home office in Bloomington, MN, 1-2 days per week and will have the option to work remotely from home outside of that.

About us:

SafetyCall® International (SCI) and its Pet Poison Helpline® (PPH) division is an independent, multi-disciplinary, 24/7 human and animal adverse event management and poison control center headquartered in Bloomington, MN. Since the company’s origins in 1982, and establishment as a company in 2004, the healthcare practitioners at SCI have come to be internationally recognized by human and veterinary medical professionals, regulators, and professional and trade associations throughout the world. The company unites together for the same purpose every day: to make the world a safer place. Everyone comes to work with a positive, intentional and energetic presence, caring for SCI’s clients, callers, and the extended community 24/7.

Qualifications:

With just over 300 employees and an IT team under 10, SafetyCall requires a strong leader who is a team player and able to manage high level initiatives and think strategically. This individual also needs to be willing to work on a more granular level being involved in day-to-day IT operations while solving issues that arise. This person will directly supervise members of the IT team to ensure they are achieving their performance expectations and goals. Other important qualifications include:

• Bachelor’s degree in computer science, information technology, or related field.
• Work experience in an organization with contact center operations and experience working with telecommunication systems is required. Experience working with a CCaaS or similar platform highly preferred.
• Minimum of 10 years of experience in the technology field.
• Minimum of 5 years of experience in a leadership or management role in an IT setting.
• Significant experience in strategically developing technology capabilities that meet current needs and proactive in addressing future needs.
• Strong experience working/implementing services in Microsoft Azure and Amazon Web Services environments
• Proficient with the Microsoft 365 suite of service offerings
• Solid working knowledge of current security protocols and threats.
• Demonstrated ability to develop productive working relationships across the company.
• Excellent project management, communication, and interpersonal skills.
• Practice in learning current technology and staying abreast of latest IT developments that would benefit the company.
• Ability to explain highly technical concepts in simple terms.
• Excellent research and analysis skills.
• Experience with Data Management/Governance preferred

Our Technology:

SafetyCall utilizes many different technology systems including, but not limited to:

• Microsoft Azure
• Microsoft 365 suite of applications
• PV Works/PV Entry
• Amazon Web Services
• Genesys CX CRM
• Lumen Telecom Network (SIP)
• Proprietary Documentation Software

Additional information – We Care About Our People

SafetyCall is a company that thrives on its culture and has received the Star Tribune Top Workplace award 13 times. SCI is passionate, energetic and performance driven in its endeavors and offers many great benefits including:

• Competitive pay
• Robust benefit package including medical, dental, vision insurance options and more. We offer company paid life, long and short-term disability insurance plans.
• Paid time off, 7 paid holidays and 401k with a match.
• Monday-Friday, normal business hours with the ability for flexible scheduling to balance work and personal life.
• SCI is a 24/7 company and this position may need to work outside normal working hours on occasion to complete projects and/or address emergency situations.
• Work in a hybrid remote position working 1-2 days/week onsite and remotely from home the other time.

Expected salary:

Location: Bloomington, MN

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