Job title: REMOTE Pharmacy Customer Service Representative
Company: CornerStone Staffing
Job description: CornerStone Staffing has teamed up with a major pharmaceutical benefits company to seek out a team of Pharmacy Customer Service Representatives for an exciting remote opportunity!
Job Title: Pharmacy Customer Service Representative
Pay Rate: $18.50/hr. – $19.50/hr. BOE
Certified Pharmacy Technicians are eligible for the $19.50/hr. range
Location: WFH!
Start Date: Monday, November 27th, 2023
Duration: Temp to Hire!
Training Schedule: Monday to Friday, 8am to 5pm CST
Training is 4 weeks long. After training, you switch onto an overnight shift.
Work Schedule [Effective January 2024]:
7:00 PM to 4:00 AM, Monday to Friday – Rotate Sundays
7:00 PM to 4:00 AM, Saturday to Wednesday – Off Thursday and Friday
10:30 PM to 7:30 AM, Saturday to Wednesday – Off Thursday and Friday
10:30 PM to 7:30AM, Tuesday to Saturday – Off Sunday & Monday
Job Duties:
Answer questions and handle problems regarding pharmacy benefit, provider, or claim issues
Handle inbound calls and make outbound calls to follow up with members, providers, and pharmacies as necessary
Spend approx. 90% time on the phones and provide empathetic customer service
Seek approval for overrides and prior authorizations as needed and enter them into the claims system
Monitor pharmacy claims processing and complete data entry of member records
Other duties or special projects may be assigned as necessary
Job Requirements:
1+ years of experience in pharmaceutical healthcare industry
A pharmacy technician certification is highly preferred (inactive also applies)
1+ year(s) of PBM or health benefits experience
Experience in working in a high volume call center is highly preferred
High school diploma or equivalent
Pre-screening Includes:
Background Check
Drug Screening
Clerical Testing
Interview Process
To Apply for this Job:
Click the Apply Online button, then:
If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application and select the Frisco branch.
#ZIP
Expected salary: $19.5 per hour
Location: Frisco, TX – The Colony, TX