Remote Call Center Representative

We are seeking motivated individuals for the role of Remote Call Center Representative. No prior experience is required. In this position, you’ll provide exceptional customer service and support via phone and online communication. Responsibilities include addressing inquiries, resolving issues, and maintaining accurate records. If you’re a good communicator, detail-oriented, and thrive in a remote work environment, we encourage you to apply. Join us in delivering top-notch service from the comfort of your home.

Essential Duties and Responsibilities:

• Transfers phone calls to appropriate campus
• Provides information about campuses
• Provides a professional company image through phone interaction
• Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
• Organizes workflow to meet departmental goals
• Meets all quality standards
• Regular and reliable attendance

Requirements

Skills/Competencies/Qualifications:

• High School Diploma or GED
• Basic PC skills with capability to learn customer service applications
• Persuasive communication skills
• Typing 20-25 wpm
• Previous call center / customer service experience preferred
• Record of achievement illustrating strong goal orientation
• Display of highest levels of integrity and intelligence
• Ability to multi-task and to succeed within strict deadlines
• Strong detail orientation and capability to be highly organized
• Proven ability to interact effectively with prospective students