Job title: Network Technician
Company: City of North Port
Job description: General Description
**POSITION NOT TO BE FILLED UNTIL AFTER 1/1/2024
A skilled technical position that is responsible for assisting the Network and Telecom administrators with installing, configuring, maintaining, supporting and optimizing a variety of voice/data systems and services, including VOIP systems, phones, voice/data communication equipment, servers, server operating systems, routers, switches, security appliances, backup systems, mobile devices and wireless networks. Work is performed under the direction of the IT Manager.
Essential Job Functions
- Installs and supports physical and logical networks and network infrastructure devices such as routers, switches, backup systems, security appliances, network security, server hardware, server operating systems, networked applications, server virtualization and physical connectivity.
- Supports network operations and associated equipment; remote access systems, cabling, VPN clients, Windows-based operating systems and other networked and stand-alone applications for both public administration and public safety.
- Supports Active Directory services, DNS, DHCP, TCP/IP, Office 365, Kace platform, backup/replication software, and SAN management.
- Supports Network and Intranet/Internet applications such as Office 365, lIS, video streaming, etc.
- Assists with configuration and support of telecommunications infrastructure and associated software, including call management systems, voicemail, VOIP, voice/data trunking, interactive voice response and audio/video conferencing systems.
- Assists with support of mobile device infrastructure, providing planning, design, accounting, troubleshooting and support services around the mobile platforms.
- Assists Telecommunications administrator with implementation, troubleshooting and support of voice related systems.
- Provides technical configuration and support for City security systems.
- Provides support to desktop and application support team on issues that require networking expertise.
- Assists with support of backup, restore, and data/server replication.
- Remains current on technology updates, and informs management and department members as changes may affect data/voice network operations.
- Provides consultation to constituents in all areas of the City.
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)
Knowledge/Skills/Abilities
- Knowledge of Microsoft Server products.
- Knowledge of Cisco routing, switching, and security products.
- Knowledge of provisioning and support of databases such as SQL.
- Knowledge of department and city policies, procedures, federal, state, and local laws and regulations.
- Knowledge of networking, routing, and switching protocols and proper network design infrastructure.
- Knowledge of Windows network environments, including but not limited to: Windows Server OS and applications, anti-virus programs, backup/restore systems, TCP/IP connectivity, Internet, and server hardware.
- Skilled in the installation repair, and maintenance of information technology systems.
- Skilled in planning, organization, and decision making.
- Skilled in oral and written communication.
- Skilled in standard office productivity tools such as Word, Excel, Visio, Outlook, MS Project.
- Skilled in the use of small office equipment, including copy machines or multi-line telephone systems.
- Skilled in using computers for data entry, word processing and accounting purposes.
- Skilled in customer service, including ability to communicate technical and other data effectively, both in person and in writing.
- Ability to communicate orally in the English language with customers, clients, and the public using a telephone, face to face, one to one setting, or using data network systems.
- Ability to produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
- Ability to act independently and logically to implement policies of supervisor.
- Ability to comprehend and make inferences from written material.
- Ability to enter data or information into a terminal, PC or other keyboard device.
- Ability to effectively manage multiple tasks at once.
- Ability to translate technical terms to understandable language for users.
- Ability to keep information secure and confidential.
- Ability to interpret system specifications and prepare documentation.
- Ability to perform on-call, evening or weekend work.
- Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.
- Ability to establish and maintain effective working relationships with City officials, other employees and the public.
Education, Experience, Licenses and Certifications
Education and Experience:
- Bachelor’s degree from an accredited college or university, or a combination of post-secondary technical education.
- Two (2) years of direct experience in a relevant information technology position.
(A comparable amount of relevant training, education and/or experience may be substituted for the above qualifications.)
Licenses and Certifications:
- Possession of or ability to obtain a valid Florida driver’s license by date of hire.
- MCSE certification preferred.
- Cisco certification preferred.
All benefits are effective the 1st of the month following 30 days.
Aetna – Health Insurance
The City offers eligible employees the choice of 2 Open Access In Network plans and 1 Open Access PPO Plan. Premiums and co-pays are dependent upon your plan choice.
Cigna Dental- Dental Insurance
The City’s dental plan is a PPO plan providing eligible employees with in network or out of network options. You are entitled to two (2) preventive care treatments per calendar year (6 months apart). There is a $1,500 lifetime maximum for Orthodontia (children up to age 19). Premiums will depend on which tier you choose.
EyeMed Vision Care – Vision Insurance
The City’s vision plan allows eligible employees to stay in network or go out of network. Your co-pays will vary depending on the network you use. You are entitled to an exam, frames and lenses once every 12 months.
Cigna Life – Life, Voluntary Life, Dependent Life Insurance
The City offers eligible employees a basic term life insurance benefit equal to their annual salary up to a $75,000 maximum at no charge. You can purchase additional voluntary life insurance for yourself and your dependents.
Cigna – Short Term Disability
The City provides short term disability coverage to all eligible employees at no cost to the employee. This coverage is used in the event of an accident or illness outside of work. The plan pays 66.67% of your weekly salary up to a maximum of $1,000. Benefits begin on the 31st day of your disability. The City offers a buy-up to the Short Term Disability Benefit with a 7 day wait period.
E-Flex – Flexible Spending Account
A flexible spending account helps you pay out-of-pocket medical, dental, eye care, daycare and other expenses, with tax deferred money deducted from your paycheck each payroll. The maximum annual election is $2,500.00. Over-the-counter medications must be accompanied by a doctor’s prescription although other medical supplies will still be eligible for reimbursement. This is a voluntary benefit.
Trustmark- Supplemental Polices
Trustmark Insurance Company offers voluntary supplemental Critical Illness/Cancer, Accident and Universal Life policies which are paid for by the employee.
LifeLock Benefit Solutions
Protect your personal information and defend against attacks with 24/7, proactive identity theft protection from LifeLock. This is an employee paid voluntary program.
ICMA-RC – Deferred Compensation Plans
The City offers eligible employees the opportunity to enroll in a deferred retirement plan. The money that is deducted from your paycheck each payroll is put into this account and is tax deferred at the end of the year. One-on-one meetings with each company are held quarterly so employees can speak with the representative confidentially on preparing for their retirement. This is a voluntary program.
Florida Retirement System – FRS
Eligible employees are enrolled in the Florida Retirement System with an 8 year vesting period. Employees contribute 3% of their gross earnings per payroll which is subject to change with the IRS.
Cigna – Employee Assistance Program
The City offers this program to all employees. This is a confidential counseling program for employees and their families. The City pays for 3 visits and if you choose to continue, you would use the specialist co-pay on your insurance plan. Counseling can include stress, alcoholism, family problems, marriage difficulties, financial trouble, depression, work/life and more.
VPI – Veterinary Pet Insurance
The City offers Pet Insurance as a voluntary benefit. This benefit is not payroll deducted.
Florida Prepaid College Board
Employees are eligible to enroll in college savings programs as well as 529 plans.
Educational Assistance Program
Employees are eligible for job-related or degree required educational assistance reimbursement up to $2,500 per fiscal year (subject to the availability of funds).
Paid Holidays
The City observes 12 paid holidays per year.
Sick Leave and Annual Leave
Full time employees accrue eight (8) hours per month starting on the first day of employment. Accruals and usage will appear on your pay stub each payroll. Full time employees accrue annual leave (vacation) bi-weekly, based on years of service.
Sick Leave Incentive
Employees receive an incentive of up to four (4) days per calendar year for every 250 hours remaining in their sick leave bank. Sick leave incentive days cannot be carried over to the next year.
Personal Leave
Employees are eligible for a maximum of two (2) personal leave days per calendar year when they have accrued 96 or sick more hours. This leave is approved by the department director through the department leave approval process.
Bereavement Leave
Employees are entitled to five (5) days of bereavement leave in the event of the death of an immediate family member. Employees should check the personnel policy or union contracts, whichever is applicable, for the definition of an “immediate family member”.
Expected salary: $25.2 – 40.33 per hour
Location: North Port, FL