Product Designer- 548

Job Description

Job Description
What’s the role…
Our Agent Tooling team aims to deliver reliable, efficient, and scalable tooling solutions to support all of Etsy’s agents. We build systems that enable Etsy’s future growth of outsourcing solutions, while building processes that drive cost efficiency for our business and that establish trust and accountability in our customers.
This designer will craft Etsy’s first agent tooling experience that all of our internal and outsourced agents will use to drive efficiency and deliver high quality customer experiences for users. You will work in a 0-1 space to define and craft tooling solutions that will increase productivity, collaboration, and quality across many problem spaces at Etsy. We will look to you to streamline and improve the day-to-day workflows across thousands of agents, enabling us to draw insights that help us optimize and build improved experiences for our customers!
We are looking for someone who can work closely with a team of cross-functional partners in product management, engineering, research, and analytics. You will collaborate and lead with multidisciplinary partners including our operations partners to contribute to our overall vision for the Etsy Tooling Team!
You’ll work closely with your Senior Product Design Manager to prioritize the most impactful projects while ensuring you have the focus, clarity, and time to deliver high-quality design work.
What is Product Design at Etsy?
Typically, product designers at Etsy work in a squad with a product manager, 3-5 engineers, researcher, and analyst. Together, they drive their own part of Etsy, deliver solutions to challenging problems, and get feedback directly from agents and customers.
Day to day, it looks like:
Discovering insights, opportunities, and requirements
Testing prototypes and hypotheses with users to collect feedback
Working closely with product managers and engineers to establish product requirements
Launching experiments and evaluating how they perform and how to iterate
Presenting your work to peers and leadership, async and in-person
Taking part in weekly design critiques, workshops, all hands, and squad meetings
Thinking and writing about your process and documenting your decisions
Senior level at Etsy means:
You can run independently or give direction to designers within your team
You can lead workshops and effectively align the group around a vision and approach
You have a track record of designing complex flows and customer journeys
You can think and design at a system level, not just interface elements or pages
You’ll regularly make use of your soft skills: listening, negotiating, decision-making
Bonus: You have previous experience designing for complex internal tooling systems and workflows
Qualities we value in designers:
Effective articulation of ideas and design solutions
Expressing feedback with kindness and candor
Tolerance for ambiguity and healthy curiosity
Translation of quantitative & qualitative insights into design decisions
Contribution to our culture: motivation, optimism, quality, integrity

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