E-Mail/Chat Customer Representative – Part-Time
Job Overview
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Date PostedMarch 31, 2024
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Expiration date--
Job Description
We are seeking highly motivated individuals to join our team as a Remote Chat Support Representative. In this entry-level position, you will play a crucial role in providing exceptional customer service through live chat interactions. As a Chat Support Representative, you will assist customers with inquiries, troubleshoot technical issues, and provide solutions in a professional and timely… manner. This is an excellent opportunity for individuals looking to start their career in customer support, as it offers valuable experience in a remote work environment.
Responsibilities:
Respond to customer inquiries and provide accurate and efficient support through live chat.
Troubleshoot technical issues and provide solutions to customers.
Escalate complex issues to appropriate departments when necessary.
Maintain a high level of professionalism and customer satisfaction in every interaction.
Document customer interactions and keep records of inquiries, comments, and solutions.
Requirements:
High school diploma or equivalent.
Excellent written communication skills with a strong command of the English language.
Previous customer service experience is a plus, but not required.
Ability to multitask and manage time effectively.
Strong problem-solving skills and attention to detail.
Comfortable working remotely and independently.
Benefits:
Competitive salary: We offer a competitive base salary that is commensurate with experience.
Remote work flexibility: This is a fully remote position, allowing you to work from the comfort of your own home.
Professional development: We invest in our employees’ growth and provide opportunities for professional development and advancement.
Supportive team environment: You will be joining a collaborative and supportive team that values open communication and teamwork.
Work-life balance: We promote a healthy work-life balance and prioritize employee well-being.
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