Customer Service Professional- Email, Chat, Call at Bulman Dunie…

Job Description

We are seeking a dedicated and customer-oriented professional to join our team at Bulman Dunie Burke & Feld as a Remote Customer Service Professional. This role will be responsible for providing exceptional support to our clients through email, chat, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries, resolving issues efficiently, and… maintaining a high level of customer satisfaction.
• *Key Responsibilities and Duties:**
– Respond to customer inquiries via email, live chat, and phone with professionalism and in a timely manner.
– Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary.
– Provide accurate, valid, and comprehensive information by utilizing the right methods/tools.
– Maintain a positive, empathetic, and professional attitude toward customers at all times.
– Keep records of customer interactions, process customer accounts, and file documents.
– Follow communication procedures, guidelines, and policies.
– Take the extra mile to engage customers and build a loyal client base.
– Work collaboratively with team members to improve the overall customer service experience.
– Stay up-to-date with new products, services, and policies.
• *Qualifications:**
– Proven customer support experience or experience as a client service representative.
– Strong phone contact handling skills and active listening.
– Familiarity with CRM systems and practices.
– Excellent communication and presentation skills.
– Ability to multi-task, prioritize, and manage time effectively.
– High school diploma or equivalent; college degree preferred.
• *Skills and Competencies:**
– Customer orientation and ability to adapt/respond to different types of characters.
– Strong problem-solving skills.
– Proficiency in written and verbal communication.
– Comfortable with technology and able to work effectively in a remote setting.
– Proficient in Microsoft Office Suite or related software.
• *Work Environment:**
– This is a fully remote position that requires a quiet, dedicated workspace.
– Must have reliable high-speed internet and a personal computer suitable for professional work.
• *Benefits:**
– Health, dental, and vision insurance
– Retirement plan options
– Paid time off and holidays
– Opportunities for career advancement
– Supportive work environment with a focus on work-life balance
• *Equal Employment Opportunity Statement:**
Bulman Dunie Burke & Feld is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Available shifts and compensation: We have available shifts all days of the week. Compensation is $40.00 – $55.00/hour.
About Bulman Dunie Burke & Feld: Bulman Dunie Burke & Feld is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://www.bulmandunie.com/.
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