Job title: Dispatcher (FT)
Company: MyCity Transportation – Baltimore, MD
Job description: Dispatcher (Hybrid)
Job description
We are working with a prestige client who’s actively looking for Mobility Drivers in Greensboro, NC.
Job Responsibilities:
- Answer passenger calls collecting all necessary trip information for the permissible time period.
- Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
- Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
- Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
- Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
- Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
Job Requirements:
- High School diploma or equivalent; some college preferred.
- Previous clerical, data entry, customer service experience preferred but not required.
- Must be able to fluently speak, read, and write English. Bilingual (Spanish) a plus!
- Customer service.
- Data entry.
- Knowledge of service area.
- Ability to use multi-line phone system.
Job Type: Full-time
Salary: $16.13 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Ability to commute/relocate:
- Baltimore, MD 21215: Reliably commute or planning to relocate before starting work (Required)
Application Question(s): Are you atleast 23 years of age and older?
Education: High school or equivalent (Required)
Experience: Customer service: 1 year (Required)
Work Location: Hybrid remote in Baltimore, MD 21215
Expected salary: $16.31 per hour
Location: Baltimore, MD