Job title: Customer Success Manager
Company: PaceMateTM
Job description: PaceMate Customer Success Manager (full-time)
Primary Location: North Carolina and surrounding Area (remote)
JOB SUMMARY
The PaceMate Patient Communications Specialist position is a customer facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate professional community.
PaceMate, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate, visit pacemate.com.
Joining the PaceMate Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.
ESSENTIAL FUNCTIONS
- Understand the alignment of strategic, financial, and operational goals within the geography.
- Develop and drive area objectives, plans and budget to align with corporate plans; establish criteria to monitor areas progress and measure of success
- Collaborate with the area sales managers to implement the commercial strategy that drives market adoption
- Develop Clinical and Executive Champions at all new customer sites
- Develop and execute a resources alignment / deployment for a successful customer launch and customer maintenance
- Organize and manage the onboarding process and maintain an accurate forecast
- Work closely with PaceMate business and product development team to bring customer feedback back into the company for new system developments
QUALIFICATIONS
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
EDUCATION, TRAINING, AND EXPERIENCE
- Minimum 5 years of experience within medical device sales and clinical services
- Experience working in a fast-growing company that is building a market
- Experience within the CV, Healthcare IT or capital equipment markets required
- Established background in the Cardiology/EP space with current relationships in Cardiology/EP
- Strong organizational skills managing complex processes
- Technical skills. Experience in education/training Cardiology staff and physicians.
- Leadership and influencing skills. Proven ability to motivate people
- Bachelors degree or equivalent experience required.
- Must be willing to travel greater than 50%
- Proven ability to work remotely and autonomously
- Available to assist coworkers with active onboarding projects when needed
REQUIRED EQUIPMENT
- Must have access to stable, reliable internet access
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer and frequently communicate with customers and other employees. Must be able to exchange accurate information, with the ability to effectively utilize all virtual meeting platforms as required by the customer; and repetitive motions using fingers and forearms in data entry. Requires overnight travel.
Supervised by: Director of Customer Success
About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMates Auto-Triage prioritizes patients based on clinician-customized standardsnot device alertsresulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMates software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMates Auto-Triage prioritizes patients based on clinician-customized standardsnot device alertsresulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMates software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
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Location: Raleigh, NC