Virtual Assistant (Sales & Customer Support) at Flipkart

Job Description

Flipkart is India’s leading e-commerce platform, revolutionizing the way people shop online. With a mission to make e-commerce accessible to all, Flipkart offers a wide range of products, from electronics to fashion, all under one virtual roof. As a dynamic and customer-centric organization, Flipkart is dedicated to providing a seamless shopping experience to millions of customers across India.
Job Title: Virtual Assistant (Sales & Customer Support)
Job Location: [Insert Location]
Job Type: Full-time
About the Role:

Are you passionate about delivering exceptional customer service and assisting in sales activities? Flipkart is seeking a Virtual Assistant for Sales & Customer Support who will play a vital role in enhancing the overall shopping experience of our customers. As a Virtual Assistant, you will be the voice and face of Flipkart, providing top-notch customer support and helping boost our sales efforts.
Key Responsibilities:
• * Customer Support: Handle customer inquiries and… issues through various communication channels (phone, email, chat) with courtesy and professionalism.
• * Sales Assistance: Assist customers in their purchasing journey, providing product information, recommendations, and resolving any sales-related queries.
• * Problem Solving: Troubleshoot and resolve customer issues, ensuring their satisfaction and retention.
• * Product Knowledge: Develop an in-depth understanding of Flipkart’s products, services, and promotions to offer valuable assistance.
• * Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling products.
• * Feedback Collection: Collect and relay customer feedback to the relevant teams for continuous improvement.
• * Administrative Tasks: Assist in various administrative tasks to ensure smooth operations within the department.
• Required Skills:
• * Customer-Centric: A passion for helping and satisfying customers, with excellent communication and interpersonal skills.
• * Sales Acumen: Understanding of sales principles and a persuasive communication style.
• * Problem-Solving: Ability to analyze and resolve customer issues effectively.
• * Tech-Savvy: Proficient in using digital tools and systems.
• * Adaptability: Comfortable working in a fast-paced environment and handling various tasks simultaneously.
• * Team Player: Collaborative and willing to work closely with sales and customer support teams.
• Qualifications:
• * High school diploma or equivalent (Bachelor’s degree preferred).
• * Previous experience in customer service or sales-related roles is a plus.
• * Knowledge of e-commerce and familiarity with Flipkart’s platform is advantageous.
• * Proficiency in English and any additional languages is a bonus.
• How to Apply:

If you are enthusiastic about delivering top-notch customer service, assisting in sales efforts, and being a part of Flipkart’s journey to redefine e-commerce in India, we encourage you to apply for the Virtual Assistant (Sales & Customer Support) role. Please submit your resume and a cover letter highlighting your relevant experience and skills to us.

Join our dynamic team and be a part of India’s e-commerce revolution at Flipkart

Apply Job!