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Job Description

Remote Customer Service Representative
Shift One is currently looking for several Customer Service Representatives on first shift. We at Shift One are a job marketplace connecting frontline professionals directly to employers for contract and permanent opportunities. We are focused on making frontline work better one job at a time – for our professionals, for customers, and for partnered employers. This is an exciting opportunity with growth potential!
Available shifts:

Schedule A is Monday to Friday, 7:30 AM to 4:00 PM
Schedule B is Monday to Friday, 9:30 AM to 6:00 PM
Schedule C is Sunday to Thursday, 8:30 AM to 5:00 PM

Responsibilities of the Customer Service Representative

Answer and book incoming calls, emails, and other requests projecting a professional and memorable image to the customer
Make outbound calls to book and confirm existing and potential customers to book the dispatch board to full capacity
Selling services to consumers who call customer service. De-escalate situations involving customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies
Prepare call performance reports. Manage call performance
Maintain database by entering information on every call

Requirements of the Customer Service Representative

Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility. Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy. Phone skills, including familiarity with complex or multi-line phone systems
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
Ability to speak multiple languages, especially those common among callers

Compensation for the Customer Service Representative

Starting base pay is $16.00 to 18.00 / hr., depending on schedule role
Overtime is also available
Weekly pay
Paid Time Off (start accruing time immediately)
7 Paid Federal Holidays and 1 Floating Holiday
Health, Vision and Dental Insurances (coverage starts on Day 1!)
Apply today!

Job Type: Full-time
Pay: $16.00 – $18.00 per hour
Benefits:

Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance
Work from home

Schedule:

10 hour shift
8 hour shift
Day shift
Monday to Friday
Overtime

Apply Job!